Eligibility:

• Items must be returned within 30 days of the delivery date to be eligible for a refund.
• To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging with all tags attached.
• Custom or personalized items are non-refundable unless they arrive damaged or defective.
• Return Process:

1. Contact Us: Please email us at [your email address] with your order number and reason for the return. We will provide you with a return authorization number (RMA) and detailed instructions on how to return your item.
2. Pack Your Item: Securely pack your item in its original packaging and include the RMA number inside the package. Ensure the package is sealed and protected to prevent damage during transit.
3. Ship the Item: Use a trackable shipping service to send your item to the return address provided. Return shipping costs are the responsibility of the customer, unless the item arrived damaged or defective.

Refunds:

• Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
• Please note that original shipping costs are non-refundable.

Eligibility:

• We accept exchanges within 30 days of the delivery date for items that are unused, unworn, and in the original packaging.
• Exchanges are subject to product availability. If the item you wish to exchange for is out of stock, you may choose a refund or store credit.

Exchange Process:

1. Contact Us: Please email us at [your email address] with your order number and details of the item you wish to exchange. We will provide you with an exchange authorization number (RMA) and instructions on how to return the item.
2. Ship the Item: Follow the same steps as outlined in the return process to ship your item back to us.
3. Receive Your Exchange: Once we receive and inspect the item, we will send out the replacement item. You will receive a confirmation email with tracking information once the exchange has been shipped.

If your item arrives damaged or defective, please contact us immediately at nikolajewelry1@gmail.com with photos and a description of the issue. We will arrange for a replacement or a full refund, including any shipping costs.

• Custom or personalized orders
• Earrings (for hygiene reasons)
• Gift cards
• Final sale items

Nikola Jewelry

2060 Fell St

San Francisco, CA 94117

nikolajewelry1@gmail.com